The Retail Management Workshop 2021 (Virtual)
“Ultimate Retail Management Education in 5 Days”
Location: Your Home or Your Office
Dates: January 11-13-15-19-21 (5 Hours Each Day)
10:00 AM – 3:00PM Eastern Standard Time (New York)
” How to Run a Prosperous Retail Business”
“Sales / Operations Management”
Results That Pay Off Instantly – Practical, Applicable, Actionable Insights & Techniques
Did you know? – “Companies that employed training on a regular basis posted shareholder returns 86% above firms that didn’t increase training and 45% higher than the market average.” (American Society of Training and Development)
Did you also know about these dramatic differences between the weakest and the strongest retail leaders? (Research: Zenger-Folkman)
4-6 times higher profits
6 times higher sales revenues
10-20 times higher levels of employee engagement
3-4 times reduction in employees thinking about quitting
50% fewer employees that do leave
Double the satisfaction with pay and job security
4-5 times more employees “willing to go the extra mile”
1.5 times higher customer satisfaction ratings
This section of the workshop is filled with proven and powerful methods that, when skillfully put into practice, will put you in control of the destiny of your retail business.
This workshop is geared for certain types of individuals.
In our experience, “The Retail Management Workshop” attendees always turn out to be an energetic, inspired group of people; open to new and different ideas and thirsty for information that will provide them with solutions and helps them drive their business forward.
In fact, usually, the synergy in the room is palpable. No boredom here!
Let’s talk about some of the reasons why our past inspired attendees have told us that they want to take another DMSRetail workshop…they gave us quite a few but we can’t just start listing them one after the other or we won’t get to more of what we really want you to know about “The Retail Management Workshop”.
So, here they are – the 5 most compelling reasons why all of our past attendees want to attend another DMSRetail workshop:
Presentations by experts who are passionate about retail, and business in general, and clearly demonstrate that they know how retail businesses really work. Nothing theoretical. This is real.
Opportunity to work, and share knowledge, with other inspired retail leaders from varied retail concepts and from countries all over the world; to understand different perspectives; to mingle and share stories.
Receive outstanding information on Retail Analytics (Artificial Intelligence, Machine Learning, Big Data) and Retail Business Intelligence – explained in their terms so they can easily relate to the technology. Attendees learn what is possible now, and into the future, and how it is achievable. Retailers want to stay abreast of developments in this area and they find this session very enlightening.
Learn exactly how to handle Performance Management and Succession Planning in a way that makes the process simple, scalable and easy to align within the organization.
Learn many, many ways to effectively manage people; how to make sure their organizations are consistently working on developing and maintaining a performance culture.
These are pretty powerful reasons…but it doesn’t end here. We always get very positive feedback regarding the manner in which the workshops are run; the comfort of the meeting room in a five star hotel; the service and the food – we provide a continental breakfast, an incredible lunch and delicious refreshments available throughout the day!
“It’s the things you learn after you think you know it all”
If you have a desire to make a difference in your business every single day then you should register and attend “The Retail Management Workshop” because this is the one place you will be guaranteed to increase your own knowledge and understanding of retailing in the 21st Century and learn how you can contribute more to the success of your organization.
Now, let us divulge another compelling reason to register for The Retail Management Workshop…
Retail Leadership Traits and Performance Management for Growth…
The old saying “Seek and you shall find” has been around for such a long time for good reason; because it’s true. Seeking knowledge is always a good thing. You are doing it right now. And you are looking for a strategy – perhaps, an organizational development strategy – to help you to find that edge; that knowledge that will propel you and your business to greater success.
No doubt you are aware that developing effective strategies for your business is key to your success. And if you aren’t aware – that’s ok too. “The Retail Management Workshop” delves into critical strategy development in a way that just makes sense regardless of what stage you are at.
The content for this portion of the workshop was developed by the President of a very successful company. He, and the key players in his organization developed an amazing blueprint for success.
Everyday some companies enjoy the benefits of having an Effective (i.e. Working…) “People Development and Organizational Strategy” in place.
All of the employees in the organization know their part; they understand exactly what is expected of them and they deliver. Wow, just think of what that means.
It does sound a bit too good to be true, we grant you that. So, then, maybe there is more to it – perhaps it is not as simple as it sounds. Without question, it takes work – something most of us are not afraid of particularly when the rewards for that work are so great. But what it really takes is know-how. The know-how is delivered at “The Retail Management Workshop”.
When the blueprint is followed the work is being done en route to the final destination where the business flourishes and your key players are at peak performance and both the business and the employees reap the rewards resulting from stellar performance.
If you want to have a first class business, it’s not enough to have a few star players that put on a great show when they’re around – you have to have every player put on a great show every time they’re on stage – or acting on behalf of your company – every time they interact with one of your customers. Certainly you will have some ‘top guns’ as any organization would. But why not have more ‘top guns’? Why not have everyone become as close to a ‘top gun’ as they possibly can?
“You are not effective if you dazzle some of the people some of the time.
You need to dazzle all of the people all of the time.”
It’s been said that an organization is only as good as its weakest link. That is a fact. Conduct a study of companies whose reputation was destroyed or, at least, degraded by poor performers – or weak links – and you’ll be surprised at how many you find.
In retail, or any business for that matter, even having one customer subjected to the weak link in your organization, or to your resident under achiever, should be avoided at all cost. You simply cannot afford to have bad encounters with customers.
But how do you avoid that? It’s a daunting task, isn’t it?
At “The Retail Management Workshop” we will walk participants through the blueprint for success that is the Personal Development and Organizational Strategy.
Proven techniques that are discussed at “The Retail Management Workshop”, have resulted in 30% increase of revenues in 2 consecutive years putting the annual sales of this one company to over $100M.
The Focus on Sales
Did you know that there are people working in sales organizations – chains of retail stores to be exact – that do not truly understand what a sales focus is? They talk about sales, and report it and forecast it and certainly lament the lack of it – but they most definitely do not understand it.
You will leave with a full and complete understanding of what steps you can take to ensure that everyone working in your organization – those above, those below and everyone in between – clearly understands the equation for mastering the performance mentality and a true sales focus.
The Sales Management portion of The Retail Management Workshop is not for the faint of heart. It is a hard hitting, call it like it is, real life session that details how Managers and Business Owners in a sales organization must behave and must do if the organization, and all of the people in it, are to be successful.
If you want performance, here’s how to get it.
Retail Business & Artificial Intelligence…
Until you explore new and different things, well you just don’t know what you don’t know. Retail is an old business model, but…how you manage your retail business in 21st century is new and different and exciting….particularly when you discover things you didn’t know existed.
Which brings us to Retail Business Intelligence and what it can do for your organization.
If you are like many retailers out there, you may see technology as a “necessary evil” or, perhaps, you see technology as something useful for reporting on what has already happened. Sales were this much, gross margin was this much, expenses were this much and then your bottom line is displayed at the bottom of the report – the report of what has already happened. It’s already history.
Now, knowing your history is necessary and important but what do you think it would be like to have a prediction of outcomes beforehand? That would be a lot more powerful, wouldn’t it? Anytime we can have some control or influence over something it’s preferable to just reading the report, the history, to tell you what already happened, don’t you think?
The use of BI (Business Intelligence) and, specifically, predictive analytics is still in quite limited use in retail organizations. Business Intelligence is a phrase that may not even resonate with retailers – they’re thinking “what is it anyway?”. For that reason, many retailers still shy away from it. But those days are gone.
Business Intelligence must be discovered, understood and embraced by retailers. There are many ways that BI can help your business succeed. It’s not rocket science. Well, actually, to be fair to the people who come up with the algorithms, they probably are rocket scientists or something similar…but the users certainly don’t need to be.
In fact, the concepts behind BI can be understood very easily and the value of it is undeniable. At the Retail Management Workshop you’ll hear examples that will astound you. You’ll hear about millions of dollars in savings being realized on one marketing campaign and much, much more. Definitely some AHA!! moments in this portion of the program!
The problem, until now, is that BI companies often fail in their attempts to deliver the information to the retailer. The outcome is that retailers continue to shun this technology.
This is truly a mistake. BI has a huge role to play in any retail business – the extent to which each retailer must decide. But, first, education is in order.
As with any other tool we seek to help us develop our business, we have to know where to find credible information in order to become educated on the use, features and benefits of that tool; we must make it our business to understand what, if anything, it can do for us – this may mean countless hours of study and fact finding – and then determine whether or not we want to put that tool to work for us.
There is no better place for a retail manager to receive this education and understanding quickly and completely than “The Retail Management Workshop”.
The Business Intelligence presentation is geared to the workshop attendees – Retail professionals. It is naturally assumed that the attendees are not mathematicians with several PH.D.s.
Part of that statement warrants repeating because it’s so important, so…
The BI presentation is geared to the workshop attendees.
No one can impart this knowledge, to retail professionals, the way DMSRetail can.
So, rest assured that you will take away an excellent understanding of Business Intelligence and how you can take advantage of it to lift your retail business to new heights, if you so desire.
You should know that the Presenters for Business Intelligence are also extremely well qualified and have many years of experience and top knowledge in the following areas (Which means they can ANSWER your questions):
Retail Management at the Senior Level for prominent retailers
Effective Retail Operations for Maximum Profit
Retail Metrics and Analytics
Retail Sales Management and Business Development
What You’ll Also Discover:
OMNI CHANNEL RETAILING:
Integrating the Shopping Experience
Blueprint for a Successful Omni Channel Implementation
RETAIL LEADERSHIP BREAKFAST MEETING:
RETAIL PERFORMANCE MANAGEMENT:
Relationship and Solution Selling Applied to Retail
Sales Forecasting, Budgets and Quota Establishment
Competitive Strategies – Positioning
Incentives, Rewards and Motivation that Work!
Compensation Strategies for Top Performance
Non Monetary Rewards and How to Apply them for Maximum Productivity
CUSTOMER VALUE MANAGEMENT EXCELLENCE:
The Service-Profit Chain
The Last Mile
Customer Acquisition and Retention Techniques in the Off-Line and On-Line World
RETAIL LEADERSHIP – DMSRetail’s Proprietary Framework:
Understanding the Performance Framework
Planning for Success – Setting the Direction – Purpose, Vision, Mission, Strategy
Strategic Staffing Model for Top Performance
SYNERGY OF TOP SALES PERFORMANCE, GREAT CUSTOMER SERVICE AND PERFORMANCE LEADERSHIP KNOW-HOW
Road Map to Top Performance in Sales and Profitability
Sample Strategy Maps
How to Increase any metric by 20% in Six Months (Some Conditions Apply)
How to Sustain the Success Achieved and Build on It
Retail Performance Metrics, KPI’s and Balanced Scorecards for Retail Management – Identification and Selection of the critical KPI’s for correct balanced scorecard implementation and much more.
How to effectively utilize Business Intelligence in all areas of retail operations to boost sales and profit – Retailers are increasingly focusing on how they can improve customer intelligence and remove wasteful spending. A survey of Aberdeen’s retail community revealed that Business Intelligence (BI) is the top technology that retailers will be focusing on. (Aberdeen Group)
Leading concepts and best practices in Retail Executive Leadership for Performance Management – Strategic enablement, Strategic staffing models, how to create high performance culture, how to develop strategic imperatives, and much more
Retail Sales and Operations Success Blueprint to maximize sales and profits – 16 step formula to improve any metric by 20% in 180 days.
Workshop leaders have a combined experience of more than 135 years in various Retail Executive positions.
This workshop is designed for Retail Business Owners and high level Retail Managers interested in discovering leading edge information, knowledge and insights. Through methodical intellectual property transfer from retail experts to participants, through the use of case studies and industry best practices that showcase required skills and strategies, this workshop examines what works and what doesn’t.
Retail Management Training from a totally pragmatic perspective, it provides leading edge information, discusses critical factors that impact success and profitability directly.
The program contains actual and complex retail management challenges in various retail operational fields.
It also covers the latest concepts and best practices in Performance Management and Leadership, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth.
Innovative customer service strategies, total service quality and customer service action plans are also covered. The result is an effective retail manager equipped with the necessary knowledge, tools and insights ready to positively and dramatically impact the performance of his/her company.
Throughout the 5 days, attendees will participate in exercises in Leadership and People Skills, Customer Service Strategies, Balanced Score Cards, Sales Management, Communications and Learning Intelligences.
And the Networking Opportunity is Outstanding…
Using proven techniques that are discussed at “The Retail Management Workshop”, one of our consultants took the poorest performing district, out of 9, to the #1 spot in less than one year.
“The price of education is paid just once. The price of ignorance is paid forever!” – Anonymous
“How to Increase Profits by Effectively Managing Categories based on Your Customer and Market”
“Brand & Category Management & Inventory Control”
Results That Pay Off Instantly – Practical, Applicable, Actionable
“Category Management is a process that involves managing product categories as business units and customizing them (on a store by store basis) to satisfy customer needs.” Nielsen
Category management does more than contribute to the success of a retail organization. It is an essential component. In fact, it is difficult to imagine a retailer winning in the marketplace without relying on the direction that this valuable process provides. Expertise in Category Management is certainly a competitive advantage.
Some Category Management Benefits: (Source: AMR Research)
Better In-Stock Rates: 2 – 8%
Lower Inventory Levels: 10 – 40%
Higher Sales: 5 – 20%
Lower Logistics Costs: 3 – 4%
Retail Trends Driving Category Management Practice:
Changes in Customer Behavior
Higher Efficiency Requirements
Advances in Information Technology, specifically, Business Intelligence
Brand Management in Retail:
Strategic brand management process
Lessons from the world’s strongest brands
Eight keys to branding excellence
Brand Planning Models: Positioning-Resonance-Value Chain
Brand Hierarchies and How to Profit from them
3 Key Drivers of Brand Equity
How to Design and Implement a Brand Equity Measurement System
Effective Brand Extension Strategies
Using the marketing mix to effectively deliver the brand to the marketplace
Category Management Fundamentals:
8 Stages of Category Management Process
Developing a Business Case with High ROI
Category Growth & Efficiency Drivers
Utilization of Consumer Decision Trees in Category Development
Cross Category Analysis
Integration of Customer Relationship Management with Category Management
Validation of Hypotheses: Retail-Brand/Consumer-Shopper-Supply Perspectives
Construction of Balanced Score Card for the Category
How to Develop Category Insights in Limited Data Environments
A Review of Leading Category Management Technologies
Category Strategies & Tactics:
Maximizing Frequency of Purchase
Shopper and Consumer Education-Awareness-Persuasion
Price Optimization to Deliver Maximum Gross Margins
Assortment Planning for Top Profit
Effective Space Planning, Shelf Presentation and Use of Planograms
Winning Promotions to Maximize Sales and Inventory Turns
Drivers of Store Execution Excellence
How to Re-build/Adjust Tactics at Store Level after Implementation of the Category Plan
Category Management Best Practices:
Case Studies from World’s Leading Retailers
Customizing Categories according to Customer Segmentation
A Success Framework for Integration of Customer, Product and Functional Strategies
Improving category performance by clustering
Next generation category management review process
- Slide Presentations
- Video Presentations
- Participant Exercises
- DMSRetail Success Guides
- Big Glossary of Terms
- Reading Suggestions
“How to Make Your Stores Run Like a Well – Oiled Machine”
“Retail Standards, Benchmarks & Execution”
Results That Pay Off Instantly – Practical, Applicable, Actionable
Introducing the Case Study Store and Setting the Scene
Development of Standards and Expectations
Why Adherence to Standards is a Critical Success Factor
The Effect of Compliance on the Operating Statement
Why Some Employees Don’t Meet Standards
How to Capitalize on Every Type of Store Visit & Resulting Action Plans
Reviewing the SVR from a Productivity Point of View
Building the Action Plan
7 Proven Follow up Techniques
Creating a Road Map to Excellence in Compliance & Execution
Scheduling for Wage Cost Compliance and Productivity
Creating a ‘Happy’ Zero Tolerance Environment
Costing Schedule Adjustments
Spotting the Red Flags
Q & A
This seminar is interactive. Participants will have the opportunity to spend time working individually and in groups, to discuss their ideas and to come up with solutions to various issues presented by the Case Study Store.
“Everything You Need to Know to Make Loss Prevention WORK in Your Organization.”
“Retail Loss Prevention & Profit Protection”
Results That Pay Off Instantly – Practical, Applicable, Actionable
Do you know just how much shrinkage is eroding your profits?
Do you know that with the right Loss Prevention strategy up to 68% of your shrinkage can be controlled?
Do you know that the major share of your shrinkage is caused by people on your payroll – through error, intentional damage and theft?
Are you aware that only about 21% of your shrinkage is the result of shoplifting?
Reducing shrinkage in retail is an on-going effort requiring commitment from all areas of the organization. It is not sufficient to train floor staff to watch out for thieves – employees or otherwise.
Achieving excellence in Loss Prevention requires a thorough understanding of the underlying causes. Because shrinkage is caused by process & systemic failure, opportunity and the human factor, all of these must be addressed and must be synchronized to make the improvements necessary to stop profit erosion.
This program is designed to provide understanding of all three causes and to provide the know-how and the tools to reduce shrinkage and, therefore, enhance your profit picture.
Benefits to the Participants are:
Strengthen participants’ understanding of what is to be gained by making Loss Prevention a priority.
Improve participants’ understanding of the critical elements and distinct advantages of an effective Loss Prevention strategy.
Improve participants’ ability to develop an effective Loss Prevention program that works well within a revenue generating environment.
Receive practical hand-outs and tools to use when implementing Loss Prevention program in their organization.
An opportunity to network with other retailers – all of whom have a desire to reduce shrinkage – to share experiences and best practices.
• Shoplifting, Internal Theft, Paperwork Errors
• Perishable and Non-Perishable
• Profit & Loss Statement – Substantial Impact
Setting Policies & Expectations
• Vendors – Avoiding Theft & Fraud
• Receiving Department
• Store Design and In-Store Merchandising
• Communication Between Departments
• Employee Errors
Awareness: Warning Signals
• Transaction Analysis
• Voids, Returns, No Sales
• Employee Behaviors
• Customer Behaviors
• Sweetheart Deals
• Short Changing Customers
• Bank Deposits
Profit Enhancing Hiring Practices
• Pre-hire Background Checks
• Written Honesty Test
• Interviewing for Integrity
• Employee Handbooks
Action Plan to Reduce Shrinkage
• Understanding Your Vulnerabilities
• Where to Focus
• Reliability Testing
• Deterrents that Work
• Performance Evaluations
Developing Your Security Plan
• Defining Manager’s Responsibility
• Role of the Security Officer
• Role of Other Management and Employees
• Role of Head Office Departments
• Security Procedures
Retail Loss Prevention Technology
• Transaction Monitoring
• VST Tags
• Biometric Surveillance
• Video Analysis
What you will take away from this section:
Recognize and take necessary actions to reduce employee theft
Identify and reduce customer and vendor related theft and fraud
Conduct root cause analyses of your shrinkage problems
Analyze the impact of shrinkage on your profit margin
Design your store(s) to prevent theft
Create attractive but secure displays of goods on the shop floor
Develop preventative measures to help you reduce your shrinkage level
Develop the appropriate policies and procedures for profit protection
Loss Prevention through Customer Experience Best Practices
Shrinkage: External, Internal and Paperwork Errors
Awareness of Surroundings – Importance of Positioning
10 Sure Fire Clues to Identify Shoplifters and Internal Theft
Safe Actions to Thwart the Thief
“Managing by Numbers for Maximum Results”
“Advanced Retail Math & Analytics”
Results That Pay Off Instantly –Practical, Applicable, Actionable
The Retail Math & Analytics is an intensive program designed to inform retail professionals about Key Retail Metrics, their calculations and their importance in daily retail operations. Key Performance Indicators that are essential for measurement of retail operational and merchandising success are covered in detail. In addition, this program contains a section on the very important management tool – Balanced Score Cards as they apply to Retail Management. Profit Multipliers and Retail Analytics (Big Data) are also discussed in great detail.
What You’ll Learn:
Why the success of your retail operation depends on your ability to determine, and accurately measure, your Key Performance Indicators. Measurement of important metrics and determining the key performance indicators is one of the most important activities for a retail manager at store/district/region/company level. Failure to identify your most important metrics and KPI’s can be fatal to your business.
UTILIZATION OF BUSINESS INTELLIGENCE, ARTIFICIAL INTELLIGENCE & BIG DATA IN RETAIL OPERATIONS
Customer and Market Potential Estimates
Customer and Market Profiles
Customer and Market Segmentation
Product / Service Potential
Trade Area Analysis
Store Network Optimization
Advertising Mix Analysis
RETAIL PERFORMANCE METRICS, KEY PERFORMANCE INDICATORS AND RELATED RETAIL MATH
Identification and Calculation of Retail Metrics – Retail Math
Key Performance Indicators
Applications of ‘One Number’ Management
Retail Management Balanced Scorecards
Analysis of Performance – Benchmarks
Break-Even Point Analysis
P/L Statement Diagnostics
Retail Math, Metrics and KPI terminology and definitions.
Commonly used formulas.
What to measure, how to measure and how to interpret the results.
What action to take based on the results.
Overview and examples of Open to Buy, Sell-thru and Operating Statements.
How to create and implement Balanced Score Cards at any level in your retail operation. Balanced Score Cards are used to summarize your most important KPI’s on one page – right at your fingertips – while considering all angles of your retail operation: Financial, Customer, Processes and Growth & Development.
Understanding the mechanics of target setting, utilizing the Profit Multipliers.
Full comprehension of Retail Analytics and their use in retail business intelligence as management decision support.
Introduction to key retail metrics. (Sales, Operations & Inventory Productivity Measures)
6 Pillars of Retail and how to optimize them for maximum sales and profitability.
eCommerce and Online Marketing metrics & KPI’s
Key Performance Indicators for Retail Sales, Operations & Merchandising.
Operating Statement (P&L Statement) – Sometimes it’s called the business plan because everything comes together here to give you the full story.
Balanced Scorecards and Their Implementation in Retail Management – How can you monitor and control your business through just one number. (Includes the Development of sample Balanced Score Cards for Director of Sales, District Manager and Category Manager/Buyer)
Conversion Analytics – There is a lot more behind the scenes of this KPI. We’ll open your eyes to hidden potential of your store(s).
Open-to-Buy – Arguably, still one of the best tools for inventory planning and control. We’ll take the mystery out of solid OTB planning for you.
Sell-Thru Scenarios – This is where a good and better buyer/category manager shines.
Retail Analytics (Big Data) – Customer Profiles, Targeting, Forecasting, Customer Loyalty and more…
The Retail Management Workshop
“Ultimate Retail Management Education in 5 Days”
Who Should Attend:
The Retail Management Workshop is most useful for retail managers with implementation power and authority in their respective areas; since it delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented.
The Retail Management Workshop will be of tremendous value to middle to upper management; providing the tools and techniques as well as the understanding to drive business at store, district, region and national levels. Content is very useful for fast comprehension of important Retail Performance issues for C-Level Managers with non-retail backgrounds as well.
Why You Should Attend:
Practical, applicable and actionable content delivered by top experts in Retail Management and in driving Sales, Productivity and Profitability.
Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)
ROI: Return on investment can be as high as 1,000 times the registration fee based on your company revenues.
Guarantee: If you feel that for whatever reason this workshop is not suitable to your needs by the end of the first morning, we will refund your registration fee right on the spot.
Full Year Membership in Retail Business Academy. (Value: $1,164)
The Retail Management Workshop is led by senior members of DMSRetail as well as members of Senior Management from leading companies in the industry, with extensive know-how in Retail Management and with 135 years of combined experience.
Please note: Class size is strictly limited to 25 people. First come, first served. Group discount applies to 3 or more participants from the same company registering at the same time.
Please also note: Non Disclosure agreement with the participant will be required; agreeing to the use of the information obtained in this workshop for their own or their company’s purposes only. Outside dissemination of the Workshop content is strictly prohibited.
What is Included:
5 Star Hotel Accommodation for 5 Nights
Presentations, practical exercises and case studies
All workshop materials and all take away materials including Retail Success Strategies (DVD)(Retail Value: $197), Recent Retail Technologies (DVD)(Retail Value: $197) and
Full Year of Retail Business Academy Membership (Retail Value: $1,164)
Payment Details & How to Pay:
1. Registration fees for the Workshop: US$10,000.
2. Company Checks or Bank (Wire) transfers are accepted. Call +1 (312) 239-0919 or email: [email protected]to get the transfer details.
3. You can order by phone with credit card, please call +1 (312) 239-0919
4. You can pay by company or personal credit card by clicking the appropriate “Register Now” button below:
The Retail Management Workshop
“Ultimate Retail Management Education in 5 Days”
|Dates & Location||Registration Fee – $5,000|
| January 11-13-15-19-21, 2021
Your Office or Your Home
Contact Josephine Hill at [email protected] or at +1 (312) 239-0919
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“The price of education is paid just once. The price of ignorance is paid forever!” Anonymous
Contact: Josephine Hill
email: [email protected]
Phone: +1 (312) 239-0919 or +1 (800) 953-4501
DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.