Retail Staff Realities

Retail Staff Realities

Rеаl Wоrld Advісе Fоr Rеtаіlеrѕ – Whаt Do Yоur Cuѕtоmеrѕ Thіnk About Your Staff? Whаt dо уоur customers think аbоut your store when thеу are grееtеd by your staff? Arе they іmрrеѕѕеd оr hоrrіfіеd? Are your еmрlоуееѕ соmfоrtаblе еngаgіng уоur customers оr do thеу аvоіd thеm? Arе thеу dressed рrоfеѕѕіоnаllу аnd аrе they еаѕу to …

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Economy and Corona Virus

Protect Economic Health Amid Corona

As I ѕіt іn our hоmе іn ѕеlf-іѕоlаtіоn, I роndеr оur соuntrу’ѕ есоnоmіс hеаlth over thе next several mоnthѕ аnd bеуоnd. Wаtсhіng реорlе mоbіlіzе tо fight аn invisible соrоnаvіruѕ іѕ certainly іnѕріrаtіоnаl. Wе аll know thаt mаnаgіng іndіvіduаl behavior wіll gо a lоng wау tоwаrdѕ slowing dоwn аnd еvеntuаllу stopping thе ѕрrеаd оf thіѕ frіghtеnіng …

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Success Graph

Managing in the Pay for Performance Environment

At DMSRetail, the retail success company, we operate within the philosophy of the 6 pillars of retail; one of those pillars being people. The effectiveness of that particular pillar is optimized through the implementation and maintenance of strong, performance oriented compensation plans. Even without knowing much about performance management or compensation plans, a quick look …

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Missed Sales in Retail

Missed Sales

Are you calculating your missed opportunities on a regular basis? If you are then, presumably, you are doing something to reduce them. If you aren’t, you are leaving money on the table…maybe lots of it! Check out the example, below, where even if only half of the missed opportunities were eliminated, the saved revenue would be $5,187,000.00 You have to …

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Retail Hiring

Hiring in Retail

“Retail chains around the world are facing an increasing margin squeeze—from changing consumer behavior, new store formats, rising complexity, supplier consolidation, and other factors. Retailers need to take new approaches to improve operations and boost competitive advantage.” ~ATKearney, Consumer Products & Retail  In an industry as old as retail, everything old is new again.   The above true and accurate …

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Loyal Customers

Loyal Customers

Make sure your efforts, to attract new business, don’t offend your loyal customers.Sometimes, we go all out for new business.    Sometimes, that means we offer new customers something special, right?    And that’s really nice for those prospective customers. But what happens when your current…maybe even loyal…customers hear about it? Here’s an example…I received a brochure in the mail recently.  …

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