Rеаl Wоrld Advісе Fоr Rеtаіlеrѕ – Whаt Do Yоur Cuѕtоmеrѕ Thіnk About Your Staff? Whаt dо уоur customers think аbоut your store when thеу are grееtеd by your staff? Arе they іmрrеѕѕеd оr hоrrіfіеd? Are your еmрlоуееѕ соmfоrtаblе еngаgіng уоur customers оr do thеу аvоіd thеm? Arе thеу dressed рrоfеѕѕіоnаllу аnd аrе they еаѕу to …
As I ѕіt іn our hоmе іn ѕеlf-іѕоlаtіоn, I роndеr оur соuntrу’ѕ есоnоmіс hеаlth over thе next several mоnthѕ аnd bеуоnd. Wаtсhіng реорlе mоbіlіzе tо fight аn invisible соrоnаvіruѕ іѕ certainly іnѕріrаtіоnаl. Wе аll know thаt mаnаgіng іndіvіduаl behavior wіll gо a lоng wау tоwаrdѕ slowing dоwn аnd еvеntuаllу stopping thе ѕрrеаd оf thіѕ frіghtеnіng …
Successful retail managers do not manage from afar with little or no contact, and just hope for the best. They stay connected and accessible to all of their subordinates, even when they aren’t physically with them. Of course, there is a caveat… Successful retail managers ensure all direct subordinates feel free to contact them at …
Throughout history, there have been many, many examples of people who have succeeded in a given field, or discipline, through the application of common sense, hard work, firm principles and, above all, great leadership skills. In retail, this combination is rarely found. That’s not to say that there aren’t many exceptional people in retail – …
The 2nd Half is about to start… or, maybe it’s just gotten underway, depending on your fiscal year end. It’s going to fly by, as you well know. You can take steps to prepare – NOW – for top performance during the busy times. Making sure your management personnel are on top of each associates’ sales …
At DMSRetail, the retail success company, we operate within the philosophy of the 6 pillars of retail; one of those pillars being people. The effectiveness of that particular pillar is optimized through the implementation and maintenance of strong, performance oriented compensation plans. Even without knowing much about performance management or compensation plans, a quick look …
Are you calculating your missed opportunities on a regular basis? If you are then, presumably, you are doing something to reduce them. If you aren’t, you are leaving money on the table…maybe lots of it! Check out the example, below, where even if only half of the missed opportunities were eliminated, the saved revenue would be $5,187,000.00 You have to …
“Retail chains around the world are facing an increasing margin squeeze—from changing consumer behavior, new store formats, rising complexity, supplier consolidation, and other factors. Retailers need to take new approaches to improve operations and boost competitive advantage.” ~ATKearney, Consumer Products & Retail In an industry as old as retail, everything old is new again. The above true and accurate …
Make sure your efforts, to attract new business, don’t offend your loyal customers.Sometimes, we go all out for new business. Sometimes, that means we offer new customers something special, right? And that’s really nice for those prospective customers. But what happens when your current…maybe even loyal…customers hear about it? Here’s an example…I received a brochure in the mail recently. …
