Recent Posts

Conversion Nightmare
Conversion Nightmare

Test your retail management analytical and problem solving skills. Here’s the case store situation: In a busy regional mall, which has been operating for approximately 30 years, and which has undergone several renovations, there is one very unusually positioned store. The store sells …

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Word to the RetailWise VII

Set individual targets for store associates. There is no denying that working in a team can inspire each team member to do his very best. However, that doesn’t mean it will. And, very often, working in a team can provide a very convenient cover …

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Word to the RetailWise VIII

Never implement policies or procedures without asking the critical questions first.  And the questions are… “How will this policy or procedure affect our customers?” and “How will this policy or procedure affect our employees?” When you ask these questions, and you pay close …

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Customer Experience
Customer Service Overhaul

Customer Experience Overhaul We all seem to know how important customer service is – if we are going to be successful in retail. Then why do we keep getting lousy service wherever we go? Assuming most customers are reasonable people, …

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Manage Checkout
Word to the RetailWise XII

Manage the checkout lines to avoid aggravating your paying customers! Business must have picked up a bit lately because, over the past few weeks, I’ve been stuck in checkout lines fairly regularly. I’ll tell you a short story below… While having more …

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Word to the RetailWise XIII

Keep an open mind when it comes to hiring people who are well educated, and trained, in another field. Recruiting, interviewing, hiring and training takes up a lot of our time and resources. So, we tend to look for those …

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Retail Staff Realities
Retail Staff Realities

Rеаl Wоrld Advісе Fоr Rеtаіlеrѕ – Whаt Do Yоur Cuѕtоmеrѕ Thіnk About Your Staff? Whаt dо уоur customers think аbоut your store when thеу are grееtеd by your staff? Arе they іmрrеѕѕеd оr hоrrіfіеd? Are your еmрlоуееѕ соmfоrtаblе еngаgіng уоur …

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Economy and Corona Virus
Protect Economic Health Amid Corona

As I ѕіt іn our hоmе іn ѕеlf-іѕоlаtіоn, I роndеr оur соuntrу’ѕ есоnоmіс hеаlth over thе next several mоnthѕ аnd bеуоnd. Wаtсhіng реорlе mоbіlіzе tо fight аn invisible соrоnаvіruѕ іѕ certainly іnѕріrаtіоnаl. Wе аll know thаt mаnаgіng іndіvіduаl behavior wіll …

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Retail Management and Accessibility
Retail Management Accessibility

Successful retail managers do not manage from afar with little or no contact, and just hope for the best. They stay connected and accessible to all of their subordinates, even when they aren’t physically with them. Of course, there is …

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Retail Business Turnaround
Retail Business Turnaround

Throughout history, there have been many, many examples of people who have succeeded in a given field, or discipline, through the application of common sense, hard work, firm principles and, above all, great leadership skills. In retail, this combination is …

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