When Retail Performance Management is Missing… We decided to tell this true story to illustrate just how horribly things can go wrong when you’re not really on top of…This story ends with the police handcuffing and removing a part time sales associate from the store. Performance Management In the very early years of her career, …
Retail Tips for the Holidays Regardless of the economic outlook, you can rest assured that many people will be in your stores this holiday season. They may be working with a tighter budget, or they may not. They may be more discerning, or they may not. Whatever happens you still need to be prepared. There …
A study recently published by Wharton, University of Pennsylvania and Verde Group discusses the findings of a survey of 1000 randomly selected consumers. The objective of the survey was to discover what problems shoppers were encountering during their shopping experiences at retail stores and which of those problems were most likely to be discussed with …
How Important are Retail Associates to Your BusinessRead More »
The big holiday season is over for another year. Now that things have slowed down you have an opportunity to concentrate on managing your associates’ sales performance. During really busy times it is more difficult to get an accurate read on your associates’ performance. When customers are in a buying frenzy, and even desperate, it …
Although the topics, details, specifics, time allotments and action plans will vary depending on what you need to accomplish… The MAX ROI Store Visit process should be followed for every… single… visit. If you’ve had enough of these… ‘Firefighter’ store visits ‘No Tolerance’ visits ‘Giddy Up’ visits ‘Temper Tantrum’ visits ‘Dreaded’ visits ‘Amateur Psych’ Visits …
Retailers, Please Save the Trees! Doesn’t anyone think about saving trees anymore? There was a time when everyone and their dog was into saving trees. Don’t print anything, they said. Don’t ever cut down a tree, they said. Plant saplings whenever and wherever you can, they said. Well, I have a suggestion that I believe …
Some Retail Executives still don’t get it! Retail executive, like any others, need to be accessible. Imagine a situation where employees and field management cannot have any access to the President. Far, far from the open door policy, there are some retailers who allow absolutely no access to the top executive in the company. …
Succession Planning in Retail – Promoting from Within If you are a Manager in an organization that places high importance on internal promotion – and it should – then you probably find yourself asking “Who is ready for promotion into a supervisory or management role?” quite often. A person working in a retail store may …
Succession Planning in Retail – Promoting from WithinRead More »
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected in large organizations’. Well, that clears everything up! Many retail executives don’t believe that communication is important enough to get it right by coming up with a methodology that will …
Communicating for Profits and Customer SatisfactionRead More »
A recent shopping trip to a store – one of many stores in a large, well recognized chain – indicated clearly, that a performance culture does not exist in that organization. I have shopped at several of their locations to purchase things for my home and car, for camping supplies, for Christmas lights and decorations, …
