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How Important are Retail Associates to Your Business

How Important are Retail Associates to Your Business

A study recently published by Wharton, University of Pennsylvania and Verde Group discusses the findings of a survey of 1000 randomly selected consumers. The objective of the survey was to discover what problems shoppers were encountering during their shopping experiences at retail stores and which of those problems were most likely to be discussed with …

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Max ROI Store Visits

Max ROI Store Visits

Although the topics, details, specifics, time allotments and action plans will vary depending on what you need to accomplish… The MAX ROI Store Visit process should be followed for every… single… visit. If you’ve had enough of these… ‘Firefighter’ store visits ‘No Tolerance’ visits ‘Giddy Up’ visits ‘Temper Tantrum’ visits ‘Dreaded’ visits ‘Amateur Psych’ Visits …

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Stop printing multi-purpose receipts!

Save the Trees

Retailers, Please Save the Trees! Doesn’t anyone think about saving trees anymore? There was a time when everyone and their dog was into saving trees. Don’t print anything, they said. Don’t ever cut down a tree, they said. Plant saplings whenever and wherever you can, they said. Well, I have a suggestion that I believe …

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Some Retail Executives still don't get it!

Unreachable?

Some Retail Executives still don’t get it!   Retail executive, like any others, need to be accessible. Imagine a situation where employees and field management cannot have any access to the President. Far, far from the open door policy, there are some retailers who allow absolutely no access to the top executive in the company. …

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Succession Planning in Retail

Succession Planning in Retail – Promoting from Within

Succession Planning in Retail – Promoting from Within If you are a Manager in an organization that places high importance on internal promotion – and it should – then you probably find yourself asking “Who is ready for promotion into a supervisory or management role?” quite often. A person working in a retail store may …

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Communicating for Profits and Customer Satisfaction

Communicating for Profits and Customer Satisfaction

The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected in large organizations’.  Well, that clears everything up! Many retail executives don’t believe that communication is important enough to get it right by coming up with a methodology that will …

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